Privacy Policy — OQTutor
Last Updated: 17 August 2023
Welcome to OQTutor ("OQTutor," "we," "us," or "our"). We provide one-on-one online Quran, Tajweed, Hifz, Islamic Studies, and Arabic Language classes to students worldwide via our website www.oqtutor.com(the "Site") and our online classroom platform (together, the "Services").
This Privacy Policy explains what personal information we collect, how we use and protect it, who we share it with, and the choices and rights you have. Please read it carefully. By using our Site or Services, you agree to the practices described here. If you do not agree, please do not use the Site or Services.
If you are a parent or guardian registering a child for classes, this policy applies to you and to the information you provide about your child.
1. Who We Are
OQTutor is an online Quran education platform operating at www.oqtutor.com, providing certified male and female tutors for one-on-one Quran, Tajweed, Hifz, Islamic Studies, and Arabic Language classes to students in the USA, UK, Canada, Australia, and worldwide.
Business Name: OQTutor
Business Address: Bahawalpur, Punjab, Pakistan
Email: hello@oqtutor.com
WhatsApp: +92 347 8704442 / +1 (248) 782-6565
2. Information We Collect
a) Information you give us directly
- Full name, and parent/guardian name where the student is a minor
- Email address, phone number, and WhatsApp number
- Student's age and preferred class timings
- Country/location (for time-zone scheduling and tutor matching)
- Course selection and any notes or special requirements you submit
- Billing name and address (for invoicing — see Section 5 on payments)
- Messages you send us via contact forms, email, or WhatsApp
- Feedback, survey responses, and testimonials you choose to provide
b) Information collected automatically
- IP address, browser type, device and operating system
- Pages visited, referring URL, time and duration of visits
- Cookie and analytics identifiers (see Section 6)
c) Information generated during classes
- Attendance records, lesson summaries, and progress/Tajweed evaluation notes entered by tutors
- Scheduling and rescheduling history
We do not record video or audio of live classes. Classes take place in real time between the student and tutor and are not stored by us.
d) Information from third parties
- If you sign in or interact with us via Facebook, Instagram, or WhatsApp, those platforms may share limited profile or contact information with us, governed by their own privacy policies.
- Our payment processor(s) share limited transaction confirmation data with us (see Section 5) — we never receive or store your full card number.
3. Children's Privacy
OQTutor's core service is education for children as well as adults. We take special care with information relating to minors:
- We collect a child's information (name, age, and class progress notes) only with the consent and active involvement of a parent or guardian, who registers the child and manages the account.
- We do not knowingly collect personal information directly from a child without parental involvement, and a parent/guardian may contact us at any time to review, correct, or delete their child's information.
- Female students and young children may request a female tutor; tutor-assignment preferences are used only to arrange appropriate classes.
- We do not use children's information for targeted advertising.
- If you believe a child has provided us with information without appropriate parental consent, contact us at the email above and we will delete it.
All classes for children are booked, managed, and paid for by a parent or guardian through our free trial and enrollment process — children do not register themselves. Parents can log in to monitor attendance, read lesson summaries, and review teacher feedback through the parental dashboard at any time.
4. How We Use Your Information
We use the information we collect to:
- Create and manage student/parent accounts
- Match students with suitable tutors and schedule/reschedule classes
- Deliver the free trial and paid class services, and track student progress
- Process payments and send billing or renewal notices
- Communicate with you about your classes, account, or support requests, via email or WhatsApp
- Send you marketing or promotional messages, where you've agreed to receive them (you can opt out any time)
- Analyze and improve our Site, curriculum, and platform performance
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations and enforce our Terms & Conditions
5. Payments
We currently accept class fee payments via international money transfer services, including MoneyGram, Western Union, Remitly, Ria, and TapTap Send. When you pay through one of these services, we receive transaction details such as the sender's name, transfer/reference number, amount, and date, which we use to confirm and record your payment. We do not process or store full card numbers, CVVs, or bank account credentials — that information stays with the transfer provider you use, under its own privacy and security policies. You should also review the privacy policy of whichever transfer service you use to send payment.
6. Cookies and Analytics
We use cookies and similar technologies to operate the Site and understand how visitors use it, including:
- Essential cookies — required for the Site and booking forms to function
- Analytics cookies (e.g., Google Analytics) — help us understand traffic and usage patterns
- Advertising/pixel cookies (e.g., Meta/Facebook Pixel) — help us measure the effectiveness of our ads, if we run any
You can control or disable cookies through your browser settings. Disabling cookies may affect parts of the Site, such as the trial-booking form. See our separate Cookie Policy for details.
7. How We Share Information
We do not sell your personal information. We share it only with:
- Tutors, so they can teach and evaluate the student's progress
- Service providers who support our operations — website hosting, payment processing, email/WhatsApp communication tools, and analytics providers — under confidentiality and data-protection obligations
- Legal and regulatory authorities, where required by law or to protect our rights, users, or the public
- A buyer or successor, if OQTutor is ever involved in a merger, acquisition, or sale of assets, subject to this policy continuing to apply
8. International Data Transfers
OQTutor serves students in the USA, UK, Canada, Australia, and other countries, and works with service providers (hosting, analytics, payments) that may process data outside your home country, including in the United States. Where required, we rely on appropriate safeguards (such as standard contractual clauses or provider-level certifications) for these transfers.
9. Data Retention
We keep personal information only as long as needed to provide the Services, maintain accurate class/progress records, meet legal and accounting obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it. You may request earlier deletion — see Section 10.
10. Your Rights and Choices
Depending on where you live (e.g., under GDPR in the UK/EU or similar laws elsewhere), you may have the right to:
- Access the personal information we hold about you or your child
- Correct inaccurate information
- Request deletion of your information ("right to be forgotten")
- Object to or restrict certain processing (e.g., marketing)
- Request a portable copy of your data
- Withdraw consent at any time, without affecting past processing
- Opt out of marketing emails/WhatsApp messages using the unsubscribe link or by contacting us directly
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email hello@oqtutor.com. We will respond within a reasonable time.
11. Data Security
We use reasonable technical and organizational measures — including access controls and secure hosting — to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work to protect your data against unauthorized access, alteration, or loss.
12. Third-Party Links
Our Site may link to third-party sites (e.g., Facebook, Instagram, Trustpilot, WhatsApp). We are not responsible for the privacy practices of those sites — please review their own policies before sharing information with them.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version here with an updated "Last Updated" date, and where changes are material, we will take reasonable steps to notify you.
14. Contact Us
Questions, requests, or concerns about this Privacy Policy or your data:
Email: hello@oqtutor.com
WhatsApp: Chat with us